Refund, Return & Exchange Policy
All Thingz and More Imports
At All Thingz and More Imports, customer satisfaction is important to us. We want you to love your purchase. If for any reason you are not satisfied, eligible items may be returned or exchanged under the guidelines below. This policy is designed to be fair, clear, and consistent with standard practices used by large home improvement and furniture retailers.
All Thingz and More Imports – Refund & Return Policy
At All Thingz and More Imports, we are committed to providing quality furniture, appliances, RTA cabinets, home improvement products, and building materials at competitive prices. We want you to shop with confidence, which is why we offer a clear and customer-friendly return, exchange, and refund policy similar to major retailers like Lowe’s and other nationwide home stores.
This page explains how returns work for furniture purchases, appliances, mattresses, cabinetry, special orders, and online/in-store sales.
🔁 General Return Policy – Home Improvement, Décor & Unopened Products
- Most new, unused, and unopened items may be returned within 30 days of purchase.
- Items must include original packaging, accessories, parts, and manuals.
- A valid receipt or proof of purchase is required for all returns.
- Refunds will be issued back to the original payment method.
🛋 Furniture & Mattress Return Policy
We understand that furniture is a big investment. To keep products safe and clean for all customers:
- Furniture returns are allowed within 7 days of delivery or pickup if unused and in new condition.
- Mattresses, bedding, and foundations are non-returnable once opened or used due to hygiene standards.
- Open-box, assembled furniture, or items showing wear are not eligible for refund.
- Restocking fee up to 20% may apply on eligible furniture returns.
🧊 Appliance Return Policy
Appliances must be inspected at the time of delivery or pickup.
- Return or exchange allowed within 7 days if unused, uninstalled, and damage-free.
- Installed or connected appliances cannot be returned unless manufacturer-defective.
- Delivery fees are non-refundable once completed.
- Damage or defect must be reported within 48 hours with photos.
🔨 RTA Cabinets Return Policy (Ready-To-Assemble)
We specialize in RTA kitchen cabinets for remodels & new builds, and we follow industry-standard policies:
- Unopened RTA cabinet boxes may be returned within 14 days.
- Installed, assembled, opened, or modified cabinets are not eligible for return.
- Custom-built or special-order cabinet styles are final sale.
🛍 Special Orders, Custom Products & Clearance Items
- Special orders and custom items are non-refundable after purchase.
- Clearance, discount, floor models, scratch-and-dent, and final sale items are sold as-is and not returnable.
📦 Delivery, Pickup & Inspection Terms
- Customers must inspect items at drop-off or pickup for accuracy and damage.
- Any damage must be reported within 48 hours with photos.
- Re-delivery attempts may include an additional fee.
💳 Refund Processing Time
- Card refunds typically process in 3–7 business days, depending on the bank.
- Cash/check refunds may be processed by mailed check within 7–14 business days.
Summary of Return Windows
| Category | Return Window | Condition |
|---|---|---|
| General merchandise | 30 Days | Unused, unopened |
| Furniture & Appliances | 7 Days, (72hrs Appliances) | New, uninstalled (Defective Only) |
| RTA Cabinets | 14 Days | Unopened only |
| Mattresses/Bedding | Final Sale | If opened/used |
| Special Orders | Final Sale | No return/cancellation |
Need Help With a Return?
Our customers come first. If you need support with a purchase, contact us for assistance.
📞 Customer Service: 281-394-1184
📧 Email: sales@allthingzmoreimports.com